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How do I request a number(s) to be ported to Thinktel
uControl - Changing Login password
uControl - Updating contact Information
Forwarding a DID with number translations or SureCall.
Changing Channel Commit and/or Burst
uControl API Samples
uControl Email Verification
911 contact info
911 Municipal and Non-Municipal Locations
Adding a Sub-User
Changing Hosted PBX Features
Changing uC Login password
Changing the Translated (Forwarding) Number.
Delete a Number (Cancel a Service)
How to check channel usage
How to check call records - Daily/Weekly/Monthly charges (Download CDRs).
How to Disable/Enable a voicemail on a Business Group/Individual line.
How to use Surecall to apply an Unavailable Call Forward for DIDs.
Move DID(s) from one trunk to another.
Reusing a cancelled number
Ordering a DID
Ordering a Residential or Business Line.
PBX/Trunk IP - Adding new Binding.
PBX/Trunk IP/Port/Password - Change
PBX/Trunk IP - Delete
Confirm Hosted PBX Password
Updating Number Labels
Forwarding a DID with number translations or SureCall
How to use Surecall to apply an Unavailable Call Forward for DIDs
Provisioning a Device
Forgotten Username or Password
How To Check Your Account Balance
How To Pay A Bill
How To Update Your Email Address(es)
How To Register for Pre-Authorized Payments
How To View A Bill
How to make modifications to your Easy Attendant recordings:
Call Restriction - How to verify if calls are being allowed/block (Local, LD, Toll-Free, Interntional, etc)
How to Assign a Single Phone to Multiple Extension - Using Shared Call Appearance
How to Setup BLI's / BLF
How to create/modify your Auto-Attendant
Voicemail - How to Activate/Disabled Press 0 to Transfer to Someone/Somewhere else
Voicemail Locked/Password Change
How to Access, Listen & Change Personal greeting on Your/Other Users Voicemails.
How to Check/Activate Voicemail to Email
How to Change/Update a User Profile Name
Transfer Audio/Recoding/MOH File to Appropriate .WAV Format
How to Call Forward my Calls
How to Update/Modify Business Hours
Call Blocking (Rejection)
How to verify/lookup or trace your Call Flow
Call History Missing from Portal/Softphone
Calling Line ID (CLID) Change
Uploading Custom/Personnal Contacts
How to Generate CDR Report
How to Move/add Hardware to Users
How to Update/Modify Holiday Schedule
Hoteling Service on Polycom Phones
How to Add/Remove Users from Huntgroups
How to Call Forward a Huntgroup or when DID assigned to a Huntgroup
How to Manage 911 Addresses
How to reset your voice.primus.ca/HPBX portal access
How to Setup Speed Dial