Help Centre
English
Français - Canada
Go to thinktel.ca
Français - Canada
Customer Portals
Voice Services
SIP Trunking
Hosted PBX
Fax
Think365
Toll-Free
Softphone
Data Services
Access Circuit
Contact Centre
Thin Client
Network Status
Customer Portals
uControl
Myphone
HPBX Portal
Contact Us
Back to home
Help Centre
Customer Portals
Voice Services
SIP Trunking
Hosted PBX
Fax
Think365
Toll-Free
Softphone
Data Services
Access Circuit
Contact Centre
Thin Client
Network Status
Customer Portals
uControl
Myphone
HPBX Portal
Contact Us
Customer Portals
uControl, Myphone
uControl
How do I request a number(s) to be ported to Thinktel
uControl - Changing Login password
uControl - Updating contact Information
Forwarding a DID with number translations or SureCall.
Changing Channel Commit and/or Burst
uControl API Samples
uControl Email Verification
911 contact info
911 Municipal and Non-Municipal Locations
Adding a Sub-User
Changing Hosted PBX Features
Changing uC Login password
Changing the Translated (Forwarding) Number.
Delete a Number (Cancel a Service)
How to check channel usage
How to check call records - Daily/Weekly/Monthly charges (Download CDRs).
How to Disable/Enable a voicemail on a Business Group/Individual line.
How to use Surecall to apply an Unavailable Call Forward for DIDs.
Move DID(s) from one trunk to another.
Reusing a cancelled number
Ordering a DID
Ordering a Residential or Business Line.
PBX/Trunk IP - Adding new Binding.
PBX/Trunk IP/Port/Password - Change
PBX/Trunk IP - Delete
Confirm Hosted PBX Password
Updating Number Labels
Forwarding a DID with number translations or SureCall
How to use Surecall to apply an Unavailable Call Forward for DIDs
Provisioning a Device
Forgotten Username or Password
How To Check Your Account Balance
How To Pay A Bill
How To Update Your Email Address(es)
How To Register for Pre-Authorized Payments
How To View A Bill
See more
Myphone
How to make modifications to your Easy Attendant recordings:
HPBX Portal
Call Restriction - How to verify if calls are being allowed/block (Local, LD, Toll-Free, Interntional, etc)
How to Assign a Single Phone to Multiple Extension - Using Shared Call Appearance
How to Setup BLI's / BLF
How to create/modify your Auto-Attendant
Voicemail - How to Activate/Disabled Press 0 to Transfer to Someone/Somewhere else
Voicemail Locked/Password Change
Voicemail Enabling/Disabling
How to Access, Listen & Change Personal greeting on Your/Other Users Voicemails.
How to Check/Activate Voicemail to Email
How to Change/Update a User Profile Name
Transfer Audio/Recoding/MOH File to Appropriate .WAV Format
How to Call Forward my Calls
How to Update/Modify Business Hours
Call Blocking (Rejection)
How to verify/lookup or trace your Call Flow
Call History Missing from Portal/Softphone
Calling Line ID (CLID) Change
Uploading Custom/Personnal Contacts
How to Generate CDR Report
How to Move/add Hardware to Users
How to Update/Modify Holiday Schedule
Hoteling Service on Polycom Phones
How to Add/Remove Users from Huntgroups
How to Call Forward a Huntgroup or when DID assigned to a Huntgroup
How to Manage 911 Addresses
How to reset your voice.primus.ca/HPBX portal access
How to Setup Speed Dial
See more
