--- title: Forgot Password description: "Scenario: You have forgotten the password for the uControl portal." --- [Skip to content](https://helpcentre.thinktel.ca/forgot-password#main-content) - [English](https://helpcentre.thinktel.ca/forgot-password) - [Français](https://helpcentre.thinktel.ca/fr/oubli-du-mot-de-passe) English Show submenu for translations ![Thinktel-logo-navy.png\]](https://helpcentre.thinktel.ca/hs-fs/hubfs/ThinkTel-Templates/Thinktel-logo-navy.png?height=35&name=Thinktel-logo-navy.png) Open main navigation Close main navigation - - [English](https://helpcentre.thinktel.ca/forgot-password) - [Français](https://helpcentre.thinktel.ca/fr/oubli-du-mot-de-passe) English Show submenu for translations - [ThinkTel.ca](https://thinktel.ca/) [ThinkTel.ca](https://thinktel.ca/) Find helpful tips & tools. - There are no suggestions because the search field is empty. 1. [ThinkTel Help Centre](https://helpcentre.thinktel.ca/?hsLang=en) 2. [My Portals](https://helpcentre.thinktel.ca/my-portals?hsLang=en) 3. [uControl](https://helpcentre.thinktel.ca/my-portals?hsLang=en#ucontrol) # Forgot Password ## Scenario: You have forgotten the password for the uControl portal. 1. Go to **uControl.thinktel.ca**. ![](https://helpcentre.thinktel.ca/hs-fs/hubfs/image-png-Nov-05-2024-08-01-03-6941-PM.png?width=652&height=425&name=image-png-Nov-05-2024-08-01-03-6941-PM.png) 2. Click on the **Forgot Password** link. ![](https://helpcentre.thinktel.ca/hs-fs/hubfs/image-png-Nov-05-2024-08-01-20-7120-PM.png?width=648&height=423&name=image-png-Nov-05-2024-08-01-20-7120-PM.png) 3. On the next page, enter your **Username** and **Email** address, then click **Send**. ![](https://helpcentre.thinktel.ca/hs-fs/hubfs/image-png-Nov-05-2024-08-01-37-1228-PM.png?width=615&height=222&name=image-png-Nov-05-2024-08-01-37-1228-PM.png) 4. You will receive an email if the username and email match our records. ![](https://helpcentre.thinktel.ca/hs-fs/hubfs/image-png-Nov-05-2024-08-02-03-8203-PM.png?width=617&height=424&name=image-png-Nov-05-2024-08-02-03-8203-PM.png) If you see an error message, it may mean that the information doesn’t match, please verify your information. ![](https://helpcentre.thinktel.ca/hs-fs/hubfs/image-png-Nov-05-2024-08-02-21-9976-PM.png?width=604&height=265&name=image-png-Nov-05-2024-08-02-21-9976-PM.png) 5. After receiving the email, click the **Reset password** link within it. ![](https://helpcentre.thinktel.ca/hs-fs/hubfs/image-png-Nov-05-2024-08-02-40-4402-PM.png?width=688&height=283&name=image-png-Nov-05-2024-08-02-40-4402-PM.png) 6. You will then be prompted to create and enter a new password. Once you have chosen a new password, click **Save**. ![](https://helpcentre.thinktel.ca/hs-fs/hubfs/image-png-Nov-05-2024-08-02-57-5922-PM.png?width=612&height=211&name=image-png-Nov-05-2024-08-02-57-5922-PM.png) 7. You can now login using your new password. ![](https://helpcentre.thinktel.ca/hs-fs/hubfs/image-png-Nov-05-2024-08-03-10-6866-PM.png?width=620&height=468&name=image-png-Nov-05-2024-08-03-10-6866-PM.png)     - [SIP Trunking](https://helpcentre.thinktel.ca/sip-trunking?hsLang=en#main-content) - [Service Installation](https://helpcentre.thinktel.ca/sip-trunking?hsLang=en#service-installation) - [Troubleshooting](https://helpcentre.thinktel.ca/sip-trunking?hsLang=en#troubleshooting) - [Hosted PBX](https://helpcentre.thinktel.ca/hosted-pbx?hsLang=en#main-content) - [Service Installation](https://helpcentre.thinktel.ca/hosted-pbx?hsLang=en#service-installation) - [Troubleshooting](https://helpcentre.thinktel.ca/hosted-pbx?hsLang=en#troubleshooting) - [Business Internet](https://helpcentre.thinktel.ca/business-internet?hsLang=en#main-content) - [Service Installation](https://helpcentre.thinktel.ca/business-internet?hsLang=en#service-installation) - [My Portals](https://helpcentre.thinktel.ca/my-portals?hsLang=en#main-content) - [uControl](https://helpcentre.thinktel.ca/my-portals?hsLang=en#ucontrol) - [MyPhone](https://helpcentre.thinktel.ca/my-portals?hsLang=en#myphone) - [Network Status](https://helpcentre.thinktel.ca/network-status?hsLang=en) - [Contact Us](https://helpcentre.thinktel.ca/contact-us?hsLang=en) - [Setup my services](https://helpcentre.thinktel.ca/setup-my-services?hsLang=en#main-content) - [VOIP - Voice over Internet Protocol](https://helpcentre.thinktel.ca/setup-my-services?hsLang=en#voip-voice-over-internet-protocol) - [PBX - Private Branch Exchange](https://helpcentre.thinktel.ca/setup-my-services?hsLang=en#pbx-private-branch-exchange) - [Voice Services](https://helpcentre.thinktel.ca/voice-services?hsLang=en#main-content) - [Think365](https://helpcentre.thinktel.ca/voice-services?hsLang=en#think365) - [Fax](https://helpcentre.thinktel.ca/voice-services?hsLang=en#fax) - [Troubleshooting](https://helpcentre.thinktel.ca/troubleshooting?hsLang=en#main-content) - [Fax Service](https://helpcentre.thinktel.ca/troubleshooting?hsLang=en#fax-service) - [Toll Free](https://helpcentre.thinktel.ca/troubleshooting?hsLang=en#toll-free) - [Think 365](https://helpcentre.thinktel.ca/troubleshooting?hsLang=en#think-365) [![Distributel](https://helpcentre.thinktel.ca/hubfs/logo-2.svg "Distributel")](https://www.distributel.ca/?hsLang=en) © 2024 ThinkTel. All Rights Reserved Copyright © 2026, Distributel