ThinkTel Help Centre

Back to home

ThinkTel Help Centre

My Portals

uControl

My Portals

Find guides to help you navigate our online platforms, whether you need help setting up automatic payments or making one-time payment.

uControl

Changing the Translated (Forwarding) Number.

Changing Hosted PBX Features

Reusing a Cancelled Number

Forwarding a DID with number translations or SureCall

Ordering a DID

PBX/Trunk IP/Port/Password - Change

How To Update Your Email Address(es)

Provisioning a Device

How to Check Channel Usage

How To Register for Pre-Authorized Payments

Adding a Sub-User

How to Disable/Enable a voicemail on a Business Group/Individual line.

How to check call records - Daily/Weekly/Monthly charges (Download CDRs).

PBX/Liaison IP – Suppression

Ordering a Residential or Business Line.

Updating Contact Information

Delete a Number (Cancel a Service)

How to update your 911 contact information's.

How to use Surecall to apply an Unavailable Call Forward for DIDs.

Updating Number Labels

PBX/Trunk IP - Delete

How do I request a number(s) to be ported to Thinktel

How do I change my login password?

uControl Email Verification

How To Pay A Bill

Forgotten Username or Password

Move DID(s) from one trunk to another.

911 Municipal and Non-Municipal Locations

How To View A Bill

Changing Channel Commit and/or Burst

Confirm Hosted PBX Password

How To Check Your Account Balance

PBX/Trunk IP - Adding new binding.

uControl API

Forgot Password

Restricting IP Access to Your uControl Account

See more

MyPhone

How to make modifications to your Easy Attendant recordings

Myphone Portal - Voicemail