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My Portals
Find guides to help you navigate our online platforms, whether you need help setting up automatic payments or making one-time payment.
uControl
- Forgot Password
- uControl API
- Restricting IP Access to Your uControl Account
- PBX/Trunk IP - Adding new binding.
- How To Check Your Account Balance
- Confirm Hosted PBX Password
- Changing Channel Commit and/or Burst
- How To View A Bill
- 911 Municipal and Non-Municipal Locations
- Move DID(s) from one trunk to another.
- Forgotten Username or Password
- How To Pay A Bill
- uControl Email Verification
- How do I change my login password?
- How do I request a number(s) to be ported to Thinktel
- PBX/Trunk IP - Delete
- Updating Number Labels
- How to use Surecall to apply an Unavailable Call Forward for DIDs.
- How to update your 911 contact information's.
- Delete a Number (Cancel a Service)
- Updating Contact Information
- Ordering a Residential or Business Line.
- PBX/Liaison IP – Suppression
- How to check call records - Daily/Weekly/Monthly charges (Download CDRs).
- How to Disable/Enable a voicemail on a Business Group/Individual line.
- Adding a Sub-User
- How To Register for Pre-Authorized Payments
- How to Check Channel Usage
- Provisioning a Device
- How To Update Your Email Address(es)
- PBX/Trunk IP/Port/Password - Change
- Ordering a DID
- Forwarding a DID with number translations or SureCall
- Reusing a Cancelled Number
- Changing Hosted PBX Features
- Changing the Translated (Forwarding) Number.