how to search for users calls recorded in the portal.
To do the proper search either by name (phones name) or SUI ID, please see below:
1- open call recorder at voice.primus.ca/CallRecorder
2- click on recording tab at the top
3- click on filter
4- make sure on the left side you select By number
5- on the right side of that a square will appear with 2 options (Call Handler Number Search) & ( Select call Handler Number)
If you choose (Call Handler Number Search),
- there will be a square to enter the name (full name) of the user(s) profile assigned (IE: Vanessa, Kevin, Kingston, Scarborough, etc)
- You can type the name you are looking for, if exist it will appear as a result which you can click on it to auto fill the square.
- once done click on apply change, this will now pull call recording just for that user.
If you choose ( Select call Handler Number),
- There will be a list appearing with all the SUI ID that are being recorded.
- choose the one you need then click apply changes
- this will now populate recorded calls for that specific user.