--- title: Failover (Binding and SureCall) SIP response code triggers description: "The following list are SIP responses codes that will trigger unavailable call forward (which means Surecall on a PBX with DIDs that have it enabled): Please note that it's the code that is important a" --- [Skip to content](https://helpcentre.thinktel.ca/failover-binding-and-surecall-sip-response-code-triggers-1#main-content) - [English](https://helpcentre.thinktel.ca/failover-binding-and-surecall-sip-response-code-triggers-1) - [Français](https://helpcentre.thinktel.ca/fr/déclencheurs-de-code-de-réponse-sip-de-basculement-liaison-et-surecall) English Show submenu for translations ![Thinktel-logo-navy.png\]](https://helpcentre.thinktel.ca/hs-fs/hubfs/ThinkTel-Templates/Thinktel-logo-navy.png?height=35&name=Thinktel-logo-navy.png) Open main navigation Close main navigation - - [English](https://helpcentre.thinktel.ca/failover-binding-and-surecall-sip-response-code-triggers-1) - [Français](https://helpcentre.thinktel.ca/fr/déclencheurs-de-code-de-réponse-sip-de-basculement-liaison-et-surecall) English Show submenu for translations - [ThinkTel.ca](https://thinktel.ca/) [ThinkTel.ca](https://thinktel.ca/) Find helpful tips & tools. - There are no suggestions because the search field is empty. 1. [ThinkTel Help Centre](https://helpcentre.thinktel.ca/?hsLang=en) 2. [SIP Trunking](https://helpcentre.thinktel.ca/sip-trunking?hsLang=en) 3. [Service Installation](https://helpcentre.thinktel.ca/sip-trunking?hsLang=en#service-installation) # Failover (Binding and SureCall) SIP response code triggers ### A SIP trunk binding doesn't have to be down (Not responding to keep alive options) for surecall to kick in, a PBX just needs to send one of the below SIP codes and we will unconditionally forward the call to the supplied surecall number. The following list are SIP responses codes that will trigger unavailable call forward (which means Surecall on a PBX with DIDs that have it enabled): Please note that it's the code that is important and not the definition in (). The ones listed are the standard definitions to give an idea what the SIP response code represents. 404 (Not Found) 408 (Request Timeout) 410 (Gone) 413 (Request Entity Too Large) 414 (Request-URI Too Long) 415 (Unsupported Media Type) 416 (Unsupported URI Scheme) 417 (Unknown Resource-Priority) 420 (Bad Extension) 421 (Extension Required) 423 (Interval Too Brief) 493 (Undecipherable) 500 (Server Internal Error) 502 (Bad Gateway) 503 (Service Unavailable) 504 (Server Time-out) 505 (Version Not Supported) 513 (Message Too Large) 603 (Decline)   We hope this info was a help. If you have any problems or questions, please let us know. You can open a [support ticket](https://helpcentre.thinktel.ca/contact-us?hsLang=en) or contact us at![phone-icon-blue](https://helpcentre.thinktel.ca/hs-fs/hubfs/Knowledge%20Base%20Import/phone-icon-blue-Apr-12-2024-07-12-10-9420-PM.png?width=20&height=16&name=phone-icon-blue-Apr-12-2024-07-12-10-9420-PM.png) [1-888-852-2381](tel:1-888-852-2381) for additional assistance. - [SIP Trunking](https://helpcentre.thinktel.ca/sip-trunking?hsLang=en#main-content) - [Service Installation](https://helpcentre.thinktel.ca/sip-trunking?hsLang=en#service-installation) - [Troubleshooting](https://helpcentre.thinktel.ca/sip-trunking?hsLang=en#troubleshooting) - [Hosted PBX](https://helpcentre.thinktel.ca/hosted-pbx?hsLang=en#main-content) - [Service Installation](https://helpcentre.thinktel.ca/hosted-pbx?hsLang=en#service-installation) - [Troubleshooting](https://helpcentre.thinktel.ca/hosted-pbx?hsLang=en#troubleshooting) - [Business Internet](https://helpcentre.thinktel.ca/business-internet?hsLang=en#main-content) - [Service Installation](https://helpcentre.thinktel.ca/business-internet?hsLang=en#service-installation) - [My Portals](https://helpcentre.thinktel.ca/my-portals?hsLang=en#main-content) - [uControl](https://helpcentre.thinktel.ca/my-portals?hsLang=en#ucontrol) - [MyPhone](https://helpcentre.thinktel.ca/my-portals?hsLang=en#myphone) - [Network Status](https://helpcentre.thinktel.ca/network-status?hsLang=en) - [Contact Us](https://helpcentre.thinktel.ca/contact-us?hsLang=en) - [Setup my services](https://helpcentre.thinktel.ca/setup-my-services?hsLang=en#main-content) - [VOIP - Voice over Internet Protocol](https://helpcentre.thinktel.ca/setup-my-services?hsLang=en#voip-voice-over-internet-protocol) - [PBX - Private Branch Exchange](https://helpcentre.thinktel.ca/setup-my-services?hsLang=en#pbx-private-branch-exchange) - [Voice Services](https://helpcentre.thinktel.ca/voice-services?hsLang=en#main-content) - [Think365](https://helpcentre.thinktel.ca/voice-services?hsLang=en#think365) - [Fax](https://helpcentre.thinktel.ca/voice-services?hsLang=en#fax) - [Troubleshooting](https://helpcentre.thinktel.ca/troubleshooting?hsLang=en#main-content) - [Fax Service](https://helpcentre.thinktel.ca/troubleshooting?hsLang=en#fax-service) - [Toll Free](https://helpcentre.thinktel.ca/troubleshooting?hsLang=en#toll-free) - [Think 365](https://helpcentre.thinktel.ca/troubleshooting?hsLang=en#think-365) [![Distributel](https://helpcentre.thinktel.ca/hubfs/logo-2.svg "Distributel")](https://www.distributel.ca/?hsLang=en) © 2024 ThinkTel. All Rights Reserved Copyright © 2026, Distributel