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Help Centre
Voice Services
Voice Services
SIP Trunking
Hosted PBX
Fax
Think365
Toll-Free
Softphone
Data Services
Access Circuit
Contact Centre
Thin Client
Network Status
Customer Portals
uControl
Myphone
HPBX Portal
Contact Us
Voice Services
SIP Trunking, Microsoft Teams, Hosted PBX, Phone lines, Toll-Free numbers, Number porting
Xten Lite / Eyebeam Softphone Configuration
Yealink - Interop Doc
Ribbon SBC
Polycom
Panasonic - Interop Doc
Mitel PBX
Mitel MCD - Interop Doc and Configuration notes
Freeswitch
Bogen
Avaya Aura - Configuration Guide
Avaya IP Office - Configuration Guides
Asterisk Trixbox CallWeaver
One way audio on our TrixBox
Algo Devices
3CX - Interop DOC
SIP Trunking
How SIP Trunking Works with Thinktel?
Failover
Failover (Binding and SureCall) SIP response code triggers
SIP Authentication
ThinkTel's 911 Testing Procedure
Calls are Dropping after a few seconds of being answered
Calls drop 30 seconds into call
Calls drop 15 minutes into call
Calls drop 50 minutes into a call.
Calls drop after 1-2 hours on every call
Call are Dropping but only sometimes
I can not receive calls. Outbound calls die after a few seconds
What is a pilot number used for on my SIP Trunk?
How many IPs can I associate with my SIP Trunk?
Failover (Binding and SureCall) SIP response code triggers
SIP Error Codes
International Long Distance
Mandatory Account Codes
Call Barring
Blocked International Destinations
Successful SIP PBX Interop's
3CX PBX - How to disable Registration
Iowa, Minnesota and South Dakota Calling Restriction
N11 Services
See more
Hosted PBX
Phone Hardware Quick Setup Guides / User Sheet
What Codec is Support on Broadworks
How to use Call Park Feature
Can I bring my Polycom/HPBX Phone International
What are Broadwork Audio/Announcement File Specificication
Network Exception(s) for Phone Issue While on an Unmanaged Network - Home/Work (Call dropping, Phone Not Registering, Etc)
How do I factory reset my Linksys or Cisco phone and re-provision it?
How do I factory reset my ATA and reprovision it?
I have an IP phone/ATA that I would like to peer to Thinktel. How do I do that?
How to reconnect your Linksys/Cisco phone to ThinkTel without factory resetting
How to update your SIP password on a Linksys/Cisco phone that is not connected with our provisioning server.
Provisioning Guide Linksys SPA
Provisioning Guide Cisco
Provisioned Device's Admin Password
Access Codes for Call Services
Hosted PBX - Phone Services
CommPilot Disabling
IP Sounpoint Certificate Issue Workaround
Primus - How to setup your Polycom phone on a Managed or Unmanaged Network
Calling Smartphone CLID Issue (HIYA)
Primus GRE Setup when using a Cisco 1841 Router (T1,Fiber, FTTN)
See more
Fax
Types of Virtual Faxing
Sending a fax via your virtual fax email.
Sending an Email as a fax with Fax&Scan
Print to Fax (Fax&Scan) Setup
Virtual Fax - Enable Print to Fax (Fax&Scan) on a Fax to inbox (Fax2PDF) line
Virtual Fax - How to update a Fax2PDF email address or password.
Virtual Fax - Ordering a Fax to Inbox (Fax2PDF)
Fax - Adding a DID to fax loopback trunk
EFAX- Email Change
See more
Think365
Think365 Cloud Voice Support
Toll-Free
Toll Free number is NIS from a Thinktel number.
Inbound Caller ID is wrong on my Toll-Free numbers
Calls to Toll free numbers are not completing
Softphone
Legacy Softphone (Bria) How to Enable/Disabled a User Access
Legacy Softphone (Bria) - How to Authorize User/Download
Legacy Softphone (Bria) - How to Fix a License Key Corrupted
