1. ThinkTel Help Centre
  2. Setup my services
  3. VOIP - Voice over Internet Protocol

How to reconnect your Linksys/Cisco phone to ThinkTel without factory resetting

  1. Log into your phones GUI

    a. Locate the Phones IP

    Press the options button on your phone and scroll down to the Network menu choice. In here you should find the phones IP address on the local network.

    b. Go to your computer, open your web browser, and enter your phone's IP i.e. http://192.168.x.x replacing the x.x part with the IP address obtained from your phone.

  2. Click on "Admin Login" (Top right) Wait for screen to reload Click on "advanced"

    a. You may be asked for

    User Name: admin

    Password: If you don't have, please contact support. By email support@thinktel.ca or by phone at 866-928-4465 Options 1-3-1

  3. Click on the Provisioning Tab and ensure 'Provision Enable' is set to yes

    a. Set 'Resync Random Delay' to '0'

    b. Set 'Resync Periodic' to '5'

    c. Set 'Profile Rule' to: "http://provision.thinktel.ca/init.cfg"

  4. Click on 'Submit All Changes'

    Your Cisco/Linksys device will reboot up to four times with firmware potentially being upgraded if out of date.

    Please note: It can take 10-20 minutes for your device to populate in our provisioning servers. If the process appears to be taking longer than this, the device may need to be manually rebooted by unplugging/replugging the power supply.


We hope this info was a help. If you have any problems or questions, please let us know.
You can open a support ticket or contact us atphone-icon-blue 1-888-852-2381 for additional assistance.