---
title: Think365 Cloud Voice Support
description: Teams Remote PowerShell Session
---

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1. [ThinkTel Help Centre](https://helpcentre.thinktel.ca/?hsLang=en)
2. [Troubleshooting](https://helpcentre.thinktel.ca/troubleshooting?hsLang=en)
3. [Think 365](https://helpcentre.thinktel.ca/troubleshooting?hsLang=en#think-365)

# Think365 Cloud Voice Support

## Teams Remote PowerShell Session

***Teams PowerShell Module – versions older than 4.x.x were retired on June 15, 2022 and will no longer work***  
https://admin.microsoft.com/Adminportal/Home?ref=MessageCenter/:/messages/MC350371

**Please read through the following article: https://docs.microsoft.com/en-us/microsoftteams/teams-powershell-supported-versions**

 

**Teams PowerShell Module Installation**

To configure Think365 Cloud Voice and enable users for Enterprise Voice, a Teams Remote PowerShell session must first be established.

PowerShell 5.1 and .NET 4.8 are pre-requisites.

1. Test for PowerShell version: 5.1 and 7.2 are both supported. ***7.0 and 7.1 are not supported and will fail to function properly.***  
   ***Get-Host | Select-Object Version***

If running Windows 10, you should be automatically running version 5.1.  
If running PS from a Lync Skype Frontend server, you will likely need to install WMF 5.1: [https://docs.microsoft.com/en-us/powershell/scripting/windows-powershell/install/installing-windows-powershell?view=powershell-7.1#upgrading-existing-windows-powershell](https://docs.microsoft.com/en-us/powershell/scripting/windows-powershell/install/installing-windows-powershell?view=powershell-7.1#upgrading-existing-windows-powershell)

**Installing or upgrading Windows PowerShell**

1. Set the Execution Policy:  
   ***Set-ExecutionPolicy -ExecutionPolicy Unrestricted***

1. Install the PowerShellGet module with one of the following commands:  
   ***Install-Module PowerShellGet -Force -AllowClobber***  
   Or  
   ***Install-Module -Name PowerShellGet -Repository PSGallery -Force***
2. Install the .NET 4.8   
   [**https://support.microsoft.com/en-us/topic/microsoft-net-framework-4-8-offline-installer-for-windows-9d23f658-3b97-68ab-d013-aa3c3e7495e0**](https://support.microsoft.com/en-us/topic/microsoft-net-framework-4-8-offline-installer-for-windows-9d23f658-3b97-68ab-d013-aa3c3e7495e0)

1. You Can install the Teams PowerShell module in one of two ways:

Directly install from PowerShell with the following command

**Install-Module -Name MicrosoftTeams**

**Or**

**Install-Module -Name MicrosoftTeams -RequiredVersion "6.5.0"**

**OR**

Download and install the Microsoft Teams Windows PowerShell Module:

[https://www.powershellgallery.com/packages/MicrosoftTeams/6.5.0](https://www.powershellgallery.com/packages/MicrosoftTeams/6.5.0)

Open a PowerShell window as administrator and run the following command to import the Teams PowerShell module:

**Import-Module -Name MicrosoftTeams**

           

1. Restart the Windows PowerShell window
2. Run the following command to sign in with your Office 365 administrator account:

**Connect-MicrosoftTeams**

**Note:** The above steps will need to be repeated any time a remote session is required for future administration. To end the session, run: **Disconnect-MicrosoftTeams**

**Note:** For installing on a Skype for Business servers, please review the following articled for installation requirements. When migrating from an Onprem environment, it is highly recommended to be on the lastest Cumulative Update ([Aug 2021](https://support.microsoft.com/en-us/topic/updates-for-skype-for-business-server-2015-kb3061064-7c3cdc53-6d6d-0c1e-e2ee-2b598c53cc7e)), but there are additional requirements that are often overlooked.

[Replacing Skype for Business Online, Windows PowerShell module with MicrosoftTeams module in Skype for Business Server 2015](https://support.microsoft.com/en-us/topic/replacing-skype-for-business-online-windows-powershell-module-with-microsoftteams-module-in-skype-for-business-server-2015-32455ae9-24f6-4583-92a6-4eb449547630)

To apply this update, you must have the following installed:

- Microsoft .NET Framework 4.7.2 or a later version (4.8 is supported), either [Offline Installer](https://www.microsoft.com/download/details.aspx?id=42642) or [Web Installer](https://www.microsoft.com/download/details.aspx?id=42643)
- PowerShell 5.1
- The current version of the PowerShellGet module (requires the ability to download directly from PSGallery)

**Enable a User**

 The following steps are required to enable Think365 Cloud Voice users.

Request a new phone number, if required, via a ThinkTel support ticket. ([support@thinktel.ca](mailto:support@thinktel.ca), [http://support.thinktel.ca](https://support.thinktel.ca?hsLang=en), 1-866-928-4465) Alternatively, existing customer phone numbers can be ported from other carriers. **Note**: ThinkTel will require 911 address information before any number can be activated.

 

Assign a Teams Phone Standard license to an active Office 365 user account. ([Assign a Add-on license](https://learn.microsoft.com/en-us/microsoft-365/admin/manage/assign-licenses-to-users?view=o365-worldwide)) E1 or E3 require Phone Standard to be added. E5 includes Phone Standard.

 

Using the [Teams Remote PowerShell session](https://helpcentre.thinktel.ca/think365-cloud-voice-support#_Skype_for_Business), to enable a user for Enterprise Voice you must assign a phone number and voice routing policy using the following commands:

 

The following command needs to be ran to enable a user for Enterprise Voice:

**Set-CsPhoneNumberAssignment -Identity user@domain.com -PhoneNumber '+1xxxxxxxxxx' -PhoneNumberType DirectRouting**

To assign the Think365 voice routing policy, run the following:

**Grant-CsOnlineVoiceRoutingPolicy -Identity user@domain.com -PolicyName "ThinkTel"**

           

Users may already be enabled for Voicemail so this command might not be required

**Set-CsOnlineVoiceMailUserSettings -Identity user@domain.com -VoicemailEnabled $true**

 

Optionally, you can verify a user was assigned the correct parameters with the following command:

**Get-CsOnlineUser user@domain.com | fl FeatureTypes, WhenChanged, \*Interpreted\*, TeamsUpgradeEffectiveMode, \*DialPlan, \*DialOut\*, Host\*, \*voice\*, \*sip\*, \*lineuri\***

 

To assign a ThinkTel Direct Routing phone number to a resource account (e.g Cloud AA) use the same command as for users:

**Set-CsPhoneNumberAssignment -Identity resource@domain.onmicrosoft.com -PhoneNumber '+1xxxxxxxxxx' -PhoneNumberType DirectRouting**

Optional:

**Grant-CsOnlineVoiceRoutingPolicy -Identity resource@company.onmicrosoft.com -PolicyName "ThinkTel"**

**Disable a User**

The following steps can be used to disable a user’s Phone System functionality:

Cancel the phone number via a ThinkTel support ticket. ([support@thinktel.ca](mailto:support@thinktel.ca), [http://support.thinktel.ca](https://support.thinktel.ca?hsLang=en), 1-866-928-4465) Alternatively, the phone number can be reassigned or reserved.

 

Within the [Teams Remote PowerShell session](https://helpcentre.thinktel.ca/think365-cloud-voice-support#_Skype_for_Business), disable the user’s Phone System and Think365 Cloud Voice functionality with the following two commands:

Grant-CsOnlineVoiceRoutingPolicy -Identity user@domain.com -PolicyName $null

 

Remove-CsPhoneNumberAssignment -Identity user@domain.com -RemoveAll

 

Remove the user’s Phone Standard license in the Office 365 admin portal.

 

It is important to remember to remove the phone number assignments and then the licenses before deleting/removing a User Account or a Resource Account. Failure to do so can result in the inability to reuse that phone number again for another user or account.

 **Additional Teams PowerShell Module Links**

Some additional useful PowerShell commands:

The following Get-CsOnlineUser command pulls down selected details for all the users and displays in a GridView

Get-CsOnlineUser | Select DisplayName,SipAddress,LineURI,OnlineVoiceRoutingPolicy,\*Interpreted\*,MCOValidationError,\*Calling\*,TeamsUpgradeEffectiveMode,TeamsUpgradePolicy,\*DialPlan,VoicePolicy,TeamsMeetingPolicy,ExternalAccessPolicy,OnlineDialinConferencingPolicy,TeamsCallingPolicy | Sort DisplayName | Out-GridView

                Or, same thing except with a filter for users with a LineURI

Get-CsOnlineUser -Filter {lineuri -ne $Null} | Select DisplayName,SipAddress,LineURI,OnlineVoiceRoutingPolicy,\*Interpreted\*,MCOValidationError,\*Calling\*,TeamsUpgradeEffectiveMode,TeamsUpgradePolicy,\*DialPlan,VoicePolicy,TeamsMeetingPolicy,ExternalAccessPolicy,OnlineDialinConferencingPolicy | Sort DisplayName | Out-GridView

Optionally you can replace Out-GridView with:

Export-Csv -Path C:\\Temp\\CsOnlineUser.csv -NoTypeInformation

This sets the source of most Microsoft PowerShell modules as Trusted and removes the prompt to install any updated modules

Set-PSRepository -Name PSGallery -InstallationPolicy Trusted

To update the Teams PowerShell Module

Update-Module MicrosoftTeams

Update all installed PowerShell modules just run:

Update-Module

To show more data in long results, run the following or add to your PS Profile, to remove ellipses…

$formatenumerationlimit = -1

 

**Clients and Devices**

**Devices**  
For optimal user experience, it is important to use clients and devices certified for Microsoft Teams.

**Client Downloads**  
Desktop Clients are available for Windows (7+) and Mac OSX. Mobile clients are available for iOS, Android and Windows Phone. Download links for all clients can be found here: [https://teams.microsoft.com/downloads](https://teams.microsoft.com/downloads)

Microsoft Teams can also be accessed via a Web client. The URL to access the Web client is as follows: [https://teams.microsoft.com](https://teams.microsoft.com)

**ThinkTel Technical Support**

Should it be required, customers can open a ticket with ThinkTel’s support team to troubleshoot issues related to the Think 365 Cloud Voice. ThinkTel support can be reached through the following methods:

- Emailing support at support@thinktel.ca. This will generate a ticket with the level 1 support team with the default 4-hour SLA. Tickets are answered during regular business hours of 9am to 9pm EST.
- Create a ticket at [https://helpcentre.thinktel.ca/contact-us](https://helpcentre.thinktel.ca/contact-us?hsLang=en).
- [1-888-852-2381](tel:1-888-852-2381)
- All methods will generate a ticket with the level 1 support team with the default 4-hour SLA. Tickets are answered during regular business hours of 8am to 8pm EST Monday to Friday.

- [SIP Trunking](https://helpcentre.thinktel.ca/sip-trunking?hsLang=en#main-content)

    - [Service Installation](https://helpcentre.thinktel.ca/sip-trunking?hsLang=en#service-installation)
    - [Troubleshooting](https://helpcentre.thinktel.ca/sip-trunking?hsLang=en#troubleshooting)
- [Hosted PBX](https://helpcentre.thinktel.ca/hosted-pbx?hsLang=en#main-content)

    - [Service Installation](https://helpcentre.thinktel.ca/hosted-pbx?hsLang=en#service-installation)
    - [Troubleshooting](https://helpcentre.thinktel.ca/hosted-pbx?hsLang=en#troubleshooting)
- [Business Internet](https://helpcentre.thinktel.ca/business-internet?hsLang=en#main-content)

    - [Service Installation](https://helpcentre.thinktel.ca/business-internet?hsLang=en#service-installation)
- [My Portals](https://helpcentre.thinktel.ca/my-portals?hsLang=en#main-content)

    - [uControl](https://helpcentre.thinktel.ca/my-portals?hsLang=en#ucontrol)
    - [MyPhone](https://helpcentre.thinktel.ca/my-portals?hsLang=en#myphone)
- [Network Status](https://helpcentre.thinktel.ca/network-status?hsLang=en)
- [Contact Us](https://helpcentre.thinktel.ca/contact-us?hsLang=en)
- [Setup my services](https://helpcentre.thinktel.ca/setup-my-services?hsLang=en#main-content)

    - [VOIP - Voice over Internet Protocol](https://helpcentre.thinktel.ca/setup-my-services?hsLang=en#voip-voice-over-internet-protocol)
    - [PBX - Private Branch Exchange](https://helpcentre.thinktel.ca/setup-my-services?hsLang=en#pbx-private-branch-exchange)
- [Voice Services](https://helpcentre.thinktel.ca/voice-services?hsLang=en#main-content)

    - [Think365](https://helpcentre.thinktel.ca/voice-services?hsLang=en#think365)
    - [Fax](https://helpcentre.thinktel.ca/voice-services?hsLang=en#fax)
- [Troubleshooting](https://helpcentre.thinktel.ca/troubleshooting?hsLang=en#main-content)

    - [Fax Service](https://helpcentre.thinktel.ca/troubleshooting?hsLang=en#fax-service)
    - [Toll Free](https://helpcentre.thinktel.ca/troubleshooting?hsLang=en#toll-free)
    - [Think 365](https://helpcentre.thinktel.ca/troubleshooting?hsLang=en#think-365)

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