---
title: Toll Free number is NIS from a Thinktel number.
description: So, what happens is that if you call the Toll-Free number from the PSTN, the off-net calls are routing properly via the Toll-Free provider. But the number will still be in our switch, so when you try
---

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# Toll Free number is NIS from a Thinktel number.

### This is most likely caused by the fact that when a Toll-Free number is ported away, the Toll-Free provider is not required to inform the loosing carrier of a port away request.

So, what happens is that if you call the Toll-Free number from the PSTN, the off-net calls are routing properly via the Toll-Free provider.

But the number will still be in our switch, so when you try to call the Toll-Free number from your ThinkTel number we will try to route the call on our network and a NIS will then be returned.

If you experience issues calling Toll Free numbers. Please contact ThinkTel Support.

We hope this info was a help. If you have any problems or questions, please let us know.   
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