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      911 contact info

      For a more detailed guide with screenshots please visit our thinktel.ca User Guides

      When creating a new 911 entry through https://ucontrol.thinktel.ca you have to...

      1. Open uControl
      2. Click on the blue "Management" Tab then click on 911 Management
      3. Click on the "Create Button" (Top left)
      4. Select Municipal Address
      5. Select the number from the drop-down field
      6. Enter the requested information in all fields.
        • Number:
        • First Name:
        • Last Name:
        • Suite Number:
        • Street Number:
        • Street Name:
        • City:
        • Province:
        • Postal Code:
        • Other Information:
      7. Click the "Create" button.

      Click Management-->Dashboard to return to main screen.

      When trying to update 911 info you have to...

      1. Open uControl
      2. Click on the blue "Management" Tab then click on 911 Management
      3. Enter the number you want to update in the search field (or scroll down till you locate the number)
      4. Click on the "Edit" button to the right of the number
      5. Enter the requested information in all the fields.
        • Number:
        • First Name:
        • Last Name:
        • Suite Number:
        • Street Number:
        • Street Name:
        • City:
        • Province:
        • Postal Code:
        • Other Information:
      6. Click the "Save" button.

      Click Management-->Dashboard to return to main screen.

      You can also update 911 using an excel CSV to make changes to more than one number.

      1. Open uControl
      2. Click on the blue "Management" Tab then click on 911 Management.
      3. Click on the "Download List" This will download all your numbers. For each one you change remember to change the Transaction Type to "Modify", "Add" or "Delete

        Click on "Download Missing" This will download all your numbers that have no 911 contact info. This is a useful tool for when you have just added a range of numbers.
      4. Enter the requested information in all the fields.
        • Number:
        • First Name:
        • Last Name:
        • Suite Number:
        • Street Number:
        • Street Name:
        • City:
        • Province: When Editing the Province field, you must use the two-digit province code, or the update will not take. i.e. AB, BC or QC For a complete list go here
        • Postal Code:
        • Other Information:
      5. Once you have finished making your changes, save the excel as .csv [CSV (MS-DOS) or CSV(Macintosh)] or .xlsx
      6. Return to uControl
      7. Click on "Upload Changes"
      8. Browse for the file you saved
      9. Click "Save"

      Click Management-->Dashboard to return to main screen.

      We hope this info was a help. If you have any problems or questions, please Let us know. You can open a support ticket via https://helpcentre.thinktel.ca/contact-us or you can contact us by phone at 866-928-4465 Options 1-3-1