--- title: Ordering a DID description: Click Management --> Dashboard to return to main screen. We hope this info was a help. If you have any problems or questions, please let us know. You can open a support ticket or contact us at 1-888-8 --- [Skip to content](https://helpcentre.thinktel.ca/ordering-a-did#main-content) English Show submenu for translations ![Thinktel-logo-navy.png\]](https://helpcentre.thinktel.ca/hs-fs/hubfs/ThinkTel-Templates/Thinktel-logo-navy.png?height=35&name=Thinktel-logo-navy.png) Open main navigation Close main navigation - English Show submenu for translations - [ThinkTel.ca](https://thinktel.ca/) [ThinkTel.ca](https://thinktel.ca/) Find helpful tips & tools. - There are no suggestions because the search field is empty. 1. [ThinkTel Help Centre](https://helpcentre.thinktel.ca/?hsLang=en) 2. [My Portals](https://helpcentre.thinktel.ca/my-portals?hsLang=en) 3. [uControl](https://helpcentre.thinktel.ca/my-portals?hsLang=en#ucontrol) # Ordering a DID ### When trying to order a DID through [uControl](https://ucontrol.thinktel.ca/) you have to... 1. Log into **uControl**. ![](https://helpcentre.thinktel.ca/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Dec-15-2023-04-54-48-3832-PM.png?width=588&height=43&name=image-png-Dec-15-2023-04-54-48-3832-PM.png) 2. Click on the blue "**Orders**" Tab then click "**Order a Service**" ![](https://helpcentre.thinktel.ca/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Dec-15-2023-04-57-37-1373-PM.png?width=460&height=229&name=image-png-Dec-15-2023-04-57-37-1373-PM.png) 3. Select the type of service "**New SIP Trunk DIDs**" If you are told you don't have the right plan, please contact your sales rep. ![](https://helpcentre.thinktel.ca/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Dec-15-2023-04-58-52-0843-PM.png?width=222&height=88&name=image-png-Dec-15-2023-04-58-52-0843-PM.png) 4. Select the **Trunk**. ![](https://helpcentre.thinktel.ca/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Dec-15-2023-05-14-18-5968-PM.png?width=588&height=165&name=image-png-Dec-15-2023-05-14-18-5968-PM.png) 5. Select the **Rate Center**. If the center, you were looking for is not available send a ticket to [orders@thinktel.ca](mailto:orders@thinktel.ca) With the Rate center and type of line. They will let you know if you are able to acquire. ![](https://helpcentre.thinktel.ca/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Dec-15-2023-05-03-20-7810-PM.png?width=588&height=229&name=image-png-Dec-15-2023-05-03-20-7810-PM.png) 6. Select the **Amount** - Single Select Individual DID. Next available or chose from dropdown. ![](https://helpcentre.thinktel.ca/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Dec-15-2023-05-08-24-5298-PM.png?width=588&height=212&name=image-png-Dec-15-2023-05-08-24-5298-PM.png) - Block Choose Order Size Select Number Block. Next available or chose from dropdown. ![](https://helpcentre.thinktel.ca/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Dec-15-2023-05-11-41-6215-PM.png?width=497&height=221&name=image-png-Dec-15-2023-05-11-41-6215-PM.png) 7. Click "**Submit Order**" ![](https://helpcentre.thinktel.ca/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Dec-15-2023-05-13-14-8870-PM.png?width=339&height=150&name=image-png-Dec-15-2023-05-13-14-8870-PM.png) Click **Management** --\> **Dashboard** to return to main screen. We hope this info was a help. If you have any problems or questions, please let us know. 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