For a more detailed guide with screenshots please visit our thinktel.ca User Guides
When trying to order a DID through ucontrol.thinktel.ca/ you have to...
- Log into uControl.
- Click on the blue "Orders" Tab then click "Order a Service"
- Select the type of service "New sip trunk DIDs"
If you are told you don't have the right plan, please contact your sales rep. - Select the trunk.
- Select the Rate Center.
If the center, you were looking for is not available send a ticket to orders@thinktel.ca With the Rate center and type of line. They will let you know if you are able to acquire. - Select the amount
- Single
Select Individual DID. Next available or chose from dropdown. - Block
Choose Front or Back
Choose Order Size
Select Individual DID. Next available or chose from dropdown.
- Single
- Click "Submit Order"
Click Management-->Dashboard to return to main screen.
We hope this info was a help. If you have any problems or questions, please Let us know. You can open a support ticket via https://helpcentre.thinktel.ca/contact-us or you can contact us by phone at 866-928-4465 Options 1-3-1