Ordering a DID

When trying to order a DID through uControl you have to...

  1. Log into uControl.
  2. Click on the blue "Orders" Tab then click "Order a Service"
  3. Select the type of service "New SIP Trunk DIDs"

    If you are told you don't have the right plan, please contact your sales rep.
  4. Select the Trunk.
  5. Select the Rate Center.
    If the center, you were looking for is not available send a ticket to orders@thinktel.ca With the Rate center and type of line. They will let you know if you are able to acquire.
  6. Select the Amount
    • Single
      Select Individual DID. Next available or chose from dropdown.
    • Block
      Choose Order Size
      Select Number Block. Next available or chose from dropdown.
  7. Click "Submit Order"

Click Management --> Dashboard to return to main screen.

We hope this info was a help. If you have any problems or questions, please let us know.
You can open a support ticket or contact us atphone-icon-blue 1-888-852-2381 for additional assistance.