---
title: Virtual Fax - Enable Print to Fax (Fax&Scan) on a Fax to inbox (Fax2PDF) line
description: You are no longer able to just edit the line and Change the Scan & Fax to True. You now need to submit a request to our Orders group at orders@thinktel.ca. Who will have to recreate the line? When the
---

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# Virtual Fax - Enable Print to Fax (Fax&Scan) on a Fax to inbox (Fax2PDF) line

### When trying to convert a Fax to inbox (Fax2PDF) to a Print to Fax (Fax&Scan)

You are no longer able to just edit the line and Change the Scan & Fax to True. You now need to submit a request to our Orders group at [orders@thinktel.ca](mailto:orders@thinktel.ca). Who will have to recreate the line? When the line is recreated, we will lose all archived faxes and will not be able to recover/forward.

Please submit the information below when opening an Orders ticket.

Please convert the below fax line to be Fax&Scan enabled.

Fax Number:

Confirm email:

When the line is recreated our orders, group will supply your log in credentials.

To find out how to set up your Fax&Scan please follow the instructions [Fax&Scan (Virtual Fax) Setup](https://helpcentre.thinktel.ca/print-to-fax-faxscan-setup?hsLang=en)

We hope this info was a help. If you have any problems or questions, please let us know.   
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