Virtual Fax - Enable Print to Fax (Fax&Scan) on a Fax to inbox (Fax2PDF) line

When trying to convert a Fax to inbox (Fax2PDF) to a Print to Fax (Fax&Scan)

You are no longer able to just edit the line and Change the Scan & Fax to True. You now need to submit a request to our Orders group at Who will have to recreate the line? When the line is recreated, we will lose all archived faxes and will not be able to recover/forward.

Please submit the information below when opening an Orders ticket.

Please convert the below fax line to be Fax&Scan enabled.

Fax Number:

Confirm email:

When the line is recreated our orders, group will supply your log in credentials.

To find out how to set up your Fax&Scan please follow the instructions Fax&Scan (Virtual Fax) Setup

I hope this info was a help. If you have any problems or questions, please Let us know. You can open a support ticket via or you can contact us by phone at 866-928-4465 Options 1-3-1