Ordering a Residential or Business Line.

When trying to order a residential or Business line through ucontrol.thinktel.ca you have to...

  1. Log into uControl.
  2. Click on the blue "Orders" Tab then click on "Order a Service"
  3. Select the type of service.

    If you are told you don't have the right plan, please contact your sales rep.
  4. Select the Rate Center.

    If the center, you were looking for is not available send a ticket into orders@thinktel.ca With the Rate center and type of line. They will let you know if you are able to acquire.
  5. Select the number you wish.
  6. Apply Label and Additional Label (Optional)
  7. Select the Locale and Second Locale of required or leave as default (Optional)

    Record the Web Self-Care Password and Voicemail Pin
  8. Enter the Caller ID Name and Number (Optional)
  9. Enter any call forwarding that you wish

    SIM Ring Number

    Call Forwarding Number

    Call Forwarding Delay
  10. Click Create

If not, you will have to provision the Phone/ATA with ThinkTel. For info on how to provision with us visit Provisioning Knowledgebase article.

Click Management-->Dashboard to return to main screen.

We hope this info was a help. If you have any problems or questions, please Let us know. You can open a support ticket via https://helpcentre.thinktel.ca/contact-us or you can contact us by phone at 866-928-4465 Options 1-3-1