--- title: Adding a Sub-User description: All other users should have their own account setup. This way if we ever need to find out who made changes there will be a record, but if you share access then we will not know who did what. I.e. Dele --- [Skip to content](https://helpcentre.thinktel.ca/adding-a-sub-user#main-content) English Show submenu for translations ![Thinktel-logo-navy.png\]](https://helpcentre.thinktel.ca/hs-fs/hubfs/ThinkTel-Templates/Thinktel-logo-navy.png?height=35&name=Thinktel-logo-navy.png) Open main navigation Close main navigation - English Show submenu for translations - [ThinkTel.ca](https://thinktel.ca/) [ThinkTel.ca](https://thinktel.ca/) Find helpful tips & tools. - There are no suggestions because the search field is empty. 1. [ThinkTel Help Centre](https://helpcentre.thinktel.ca/?hsLang=en) 2. [My Portals](https://helpcentre.thinktel.ca/my-portals?hsLang=en) 3. [uControl](https://helpcentre.thinktel.ca/my-portals?hsLang=en#ucontrol) # Adding a Sub-User ### The main username (account Number 2000xxxx) should only be used by the main administrator. All other users should have their own account setup. This way if we ever need to find out who made changes there will be a record, but if you share access then we will not know who did what. I.e. Deleted a line. ### Follow the steps below to add a sub-user. 1. Open [**uControl**](https://ucontrol.thinktel.ca/). ![](https://helpcentre.thinktel.ca/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Dec-12-2023-08-51-01-2338-PM.png?width=588&height=43&name=image-png-Dec-12-2023-08-51-01-2338-PM.png) 2. Click on the Blue "**Management**" Tab--\> "**Users**" ![](https://helpcentre.thinktel.ca/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Dec-12-2023-08-51-54-0765-PM.png?width=354&height=169&name=image-png-Dec-12-2023-08-51-54-0765-PM.png) 3. Click on the "**Create New**" ![](https://helpcentre.thinktel.ca/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Dec-12-2023-07-07-16-0863-PM.png?width=270&height=172&name=image-png-Dec-12-2023-07-07-16-0863-PM.png) 4. Complete the required fields • Password • Username • Email • Language ![](https://helpcentre.thinktel.ca/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Dec-12-2023-08-53-19-2876-PM.png?width=410&height=219&name=image-png-Dec-12-2023-08-53-19-2876-PM.png) 5. Select the level of permissions You wish to Apply. • True = Has access • False = Doesn't have access • Read = Can view but make no changes • Write = Can view plus make changes • None = Can't view • Admin = Has complete access 6. Apply permission to the following fields • API (Application Programming Interface) [KB Instructions](https://helpcentre.thinktel.ca/ucontrol-api-samples?hsLang=en) • Subscriber/Number (allows user to make changes to existing services. i.e. changes to Sip Trunks{\[SIP passwords and configured SIP bindings\](PBX/Trunk IP/Port/Password - Change "")}, DID's, individual Lines and other phone number based services) • Billing (allows user to order a[new service](https://helpcentre.thinktel.ca/ordering-a-did?hsLang=en),[download CDR's](https://helpcentre.thinktel.ca/how-to-check-call-records-daily/weekly/monthly-charges-download-cdrs?hsLang=en) and invoices and to make payment) • Stats (allows user to see graphs i.e. [Usage](https://helpcentre.thinktel.ca/how-to-check-channel-usage?hsLang=en)) • 911 (allows user to edit, update and add [911 service addresses](https://helpcentre.thinktel.ca/911-contact-info?hsLang=en)) • Number Ports (allows users to[submit a number port](https://helpcentre.thinktel.ca/how-do-i-request-a-numbers-to-be-ported-to-thinktel?hsLang=en)) • Data Center (allows user to edit data center products i.e. a Full cabinet (42U) in our colo) ![](https://helpcentre.thinktel.ca/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Dec-12-2023-07-09-45-4744-PM.png?width=448&height=310&name=image-png-Dec-12-2023-07-09-45-4744-PM.png) 7. Click on "**Create**" ![](https://helpcentre.thinktel.ca/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Dec-12-2023-07-11-44-9212-PM.png?width=431&height=128&name=image-png-Dec-12-2023-07-11-44-9212-PM.png) To return back to the main screen menu, select **Management--\>Dashboard.**    We hope this info was a help. If you have any problems or questions, please let us know. You can open a [support ticket](https://helpcentre.thinktel.ca/contact-us?hsLang=en) or contact us at![phone-icon-blue](https://helpcentre.thinktel.ca/hs-fs/hubfs/Knowledge%20Base%20Import/phone-icon-blue-Apr-12-2024-07-12-11-1897-PM.png?width=20&height=16&name=phone-icon-blue-Apr-12-2024-07-12-11-1897-PM.png) [1-888-852-2381](tel:1-888-852-2381) for additional assistance.   - [SIP Trunking](https://helpcentre.thinktel.ca/sip-trunking?hsLang=en#main-content) - [Service Installation](https://helpcentre.thinktel.ca/sip-trunking?hsLang=en#service-installation) - [Troubleshooting](https://helpcentre.thinktel.ca/sip-trunking?hsLang=en#troubleshooting) - [Hosted PBX](https://helpcentre.thinktel.ca/hosted-pbx?hsLang=en#main-content) - [Service Installation](https://helpcentre.thinktel.ca/hosted-pbx?hsLang=en#service-installation) - [Troubleshooting](https://helpcentre.thinktel.ca/hosted-pbx?hsLang=en#troubleshooting) - [Business Internet](https://helpcentre.thinktel.ca/business-internet?hsLang=en#main-content) - [Service Installation](https://helpcentre.thinktel.ca/business-internet?hsLang=en#service-installation) - [My Portals](https://helpcentre.thinktel.ca/my-portals?hsLang=en#main-content) - [uControl](https://helpcentre.thinktel.ca/my-portals?hsLang=en#ucontrol) - [MyPhone](https://helpcentre.thinktel.ca/my-portals?hsLang=en#myphone) - [Network Status](https://helpcentre.thinktel.ca/network-status?hsLang=en) - [Contact Us](https://helpcentre.thinktel.ca/contact-us?hsLang=en) - [Setup my services](https://helpcentre.thinktel.ca/setup-my-services?hsLang=en#main-content) - [VOIP - Voice over Internet Protocol](https://helpcentre.thinktel.ca/setup-my-services?hsLang=en#voip-voice-over-internet-protocol) - [PBX - Private Branch Exchange](https://helpcentre.thinktel.ca/setup-my-services?hsLang=en#pbx-private-branch-exchange) - [Voice Services](https://helpcentre.thinktel.ca/voice-services?hsLang=en#main-content) - [Think365](https://helpcentre.thinktel.ca/voice-services?hsLang=en#think365) - [Fax](https://helpcentre.thinktel.ca/voice-services?hsLang=en#fax) - [Troubleshooting](https://helpcentre.thinktel.ca/troubleshooting?hsLang=en#main-content) - [Fax Service](https://helpcentre.thinktel.ca/troubleshooting?hsLang=en#fax-service) - [Toll Free](https://helpcentre.thinktel.ca/troubleshooting?hsLang=en#toll-free) - [Think 365](https://helpcentre.thinktel.ca/troubleshooting?hsLang=en#think-365) [![Distributel](https://helpcentre.thinktel.ca/hubfs/logo-2.svg "Distributel")](https://www.distributel.ca/?hsLang=en) © 2024 ThinkTel. All Rights Reserved Copyright © 2026, Distributel